AOX 4 FREE Referral Program Terms & Conditions

These Terms & Conditions govern participation in the AOX 4 FREE Referral Program (“Program”) offered by AOX Pte Ltd (“AOX”).

By participating in the Program or making a referral under the Program, you agree to these Terms & Conditions.

1. Eligibility

The AOX 4 FREE Referral Program is available to current AOX dispenser customers.

No separate registration, referral account or referral ID is required to participate.

For individual customers, participants must be at least 18 years old. Where the AOX customer is a business or organisation, participation may be carried out by an authorised representative.

AOX reserves the right to verify customer eligibility before issuing any referral reward.

2. How a Referral Qualifies

A referral may qualify for a reward when:

  • A current AOX dispenser customer recommends AOX to another person;

  • The referred customer purchases a qualifying brand-new AOX dispenser;

  • The sale is successfully completed and full payment has been received by AOX; and

  • AOX is able to reasonably verify and attribute the referred customer to the referring AOX customer.

Customers are encouraged to inform AOX of the referral as early as possible to ensure that it can be properly recorded.

AOX may request reasonable information from the referring or referred customer for the purpose of verifying a referral.

Referral rewards will not be issued where AOX is unable to reasonably verify or attribute the referral.

Self-referrals or purchases made by the referring customer do not ordinarily qualify under the AOX 4 FREE Referral Program, unless expressly permitted under a prevailing AOX promotion or offer.

Where self-referrals or self-purchases are permitted, the applicable reward, eligibility requirements and whether the transaction counts towards an AOX 4 FREE referral cycle will be determined by the terms of the relevant promotion.

3. AOX 4 FREE Referral Rewards

Referral rewards increase according to the number of successful referrals completed within each AOX 4 FREE referral cycle:

  • 1st successful referral — 10%

  • 2nd successful referral — 20%

  • 3rd successful referral — 30%

  • 4th successful referral — 40%

Each percentage is calculated based on the qualifying dispenser purchase price before GST for that particular referred sale.

For clarity, the 10%, 20%, 30% and 40% reward tiers total 100 percentage points across four successful referrals.

Each reward is calculated separately based on the qualifying purchase price of the respective referred dispenser.

Referral rewards apply only to qualifying sales of brand-new AOX dispensers unless otherwise expressly stated by AOX.

4. 12-Month Referral Cycle

Each AOX 4 FREE referral cycle begins on the date of the customer’s 1st successful referral in that cycle.

The customer has 12 months from the date of the 1st successful referral to complete the 2nd, 3rd and 4th successful referrals.

Once the 4th successful referral is completed, that referral cycle is complete.

The customer’s next successful referral automatically begins a new AOX 4 FREE cycle at the 10% reward tier, followed by 20%, 30% and 40% again.

There is no limit to the number of AOX 4 FREE referral cycles an eligible customer may complete.

If four successful referrals are not completed within the applicable 12-month period, the incomplete cycle will end and the next successful referral will begin a new cycle at the 10% reward tier.

5. Referral Reward Payment

Referral rewards are payable only after:

  • The referred customer’s qualifying AOX dispenser purchase has been completed;

  • AOX has received full payment for the qualifying purchase; and

  • The referral has been successfully verified and attributed to the referring customer.

Where applicable, referral rewards will be paid within 30 working days after AOX receives full payment for the qualifying dispenser purchase.

Payment will be made using the payment method determined by AOX, including PayNow where applicable.

Customers are responsible for providing accurate payment information when requested.

Referral rewards are calculated based on the qualifying dispenser purchase price excluding GST.

Unless otherwise expressly stated by AOX or permitted under a prevailing promotion, referral rewards will not apply to:

  • Dispensers purchased under a trade-in arrangement or trade-in discount;

  • Cancelled, refunded or reversed orders;

  • Fraudulent or improperly attributed referrals;

  • Self-referrals or self-purchases; or

  • Purchases or products that do not qualify under the Program.

Where a promotion expressly allows a self-referral or self-purchase benefit, the applicable promotional terms will take precedence for that transaction.

If a qualifying sale is subsequently cancelled, refunded or reversed after a referral reward has been issued, AOX reserves the right to recover or offset the corresponding referral reward.

6. Customer Responsibilities

Customers participating in the Program must:

  • Provide accurate information when making or claiming a referral;

  • Comply with applicable Singapore laws and regulations;

  • Respect the privacy and personal information of the people they refer;

  • Ensure that any statements they make about AOX or its products are accurate and not misleading;

  • Avoid making unauthorised medical, treatment, healing or disease-related claims about AOX products; and

  • Make it clear that they are an AOX customer making a recommendation and are not an employee, representative or agent of AOX.

Customers must not represent that they have authority to make commitments, guarantees or representations on behalf of AOX.

7. Prohibited Activities

The following activities are prohibited:

  • Making false, misleading or exaggerated claims about AOX, its products or the Program;

  • Engaging in spam, harassment or overly aggressive referral practices;

  • Misrepresenting your relationship with AOX;

  • Claiming to be an AOX employee, authorised salesperson or official representative when you are not;

  • Collecting payments or accepting orders on behalf of AOX without written authorisation;

  • Using fraudulent or fabricated referrals;

  • Attempting to manipulate referral attribution or reward tiers;

  • Using another customer’s identity or information to obtain referral rewards; or

  • Using the Program for any unlawful purpose.

AOX may reject a referral, withhold a referral reward or terminate a customer’s participation in the Program where there is reasonable evidence of abuse, fraud or a breach of these Terms & Conditions.

8. Changes to the Program

AOX may amend, suspend or discontinue the Program, including its:

  • Eligibility requirements;

  • Referral reward rates;

  • Qualifying products;

  • Payment arrangements;

  • Promotional offers; or

  • Other Program features.

Where reasonably practicable, material changes will be communicated through AOX’s website or other appropriate customer communication channels.

Unless otherwise stated, changes will apply prospectively from their effective date.

Referral rewards that have already been validly earned before a change takes effect will remain subject to the terms applicable at the time they were earned, unless otherwise required by law.

Customers are encouraged to review the latest version of these Terms & Conditions periodically.

9. Suspension or Termination

AOX may suspend or terminate a customer’s participation in the Program where the customer:

  • Breaches these Terms & Conditions;

  • Engages in fraudulent, misleading or abusive conduct;

  • Misuses the Program; or

  • Is no longer eligible to participate.

Where participation is terminated due to fraud, abuse or a material breach of these Terms & Conditions, AOX may withhold referral rewards associated with the prohibited conduct.

Termination of participation will not affect valid referral rewards already earned from qualifying referrals, except where those rewards arose from fraud, prohibited activity or an invalid referral.

10. Limitation of Liability

To the extent permitted by law, AOX will not be liable for indirect, incidental, special or consequential losses arising from participation in the Program.

AOX does not guarantee that its website, systems or referral tracking processes will operate without interruption or error.

Where a referral attribution issue occurs, AOX may review available records and supporting information to determine whether the referral qualifies.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under Singapore law.

11. Disputes

If a dispute arises in connection with the Program, the customer and AOX should first attempt to resolve the matter in good faith.

AOX may request relevant documents or information to assist in reviewing a disputed referral or payment.

These Terms & Conditions and any dispute arising from the Program are subject to the laws of Singapore and the jurisdiction of the Singapore courts, subject to any rights or remedies available under applicable law.

12. General

AOX’s failure to enforce any provision of these Terms & Conditions does not constitute a waiver of its right to enforce that provision in the future.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms & Conditions constitute the terms governing participation in the AOX 4 FREE Referral Program and supersede previous versions relating to the Program.

Where a specific AOX promotion provides terms that differ from these Terms & Conditions, the terms of that promotion will apply to the extent of the relevant difference.

Participation in AOX 4 FREE

There is no separate registration required for AOX 4 FREE.

By making or claiming a referral under the Program, you acknowledge that you have read and agree to these Terms & Conditions.

Last updated: 1 October 2026