Frequently Asked Questions

Unlike Electrolysis Alkaline Water Ionizer which uses electricity to ionize the water, shall we say – an artificial way, AOX uses a 100% natural process by infusing your tap water with natural minerals and antioxidants to turn it into alkaline water rich in antioxidants. Requires NO ELECTRICITY at all. Using the electrolysis method to ionize the water into H+ and OH-, the by-products of this reaction are acid water and harmful electro-magnetic radiation which are commonly associated with an alkaline water ionizer. With AOX, you do not have these problems. Moreover, there is no risk of drinking water ionized by possible rusty metal plates.

AOX is proud to bring you the best of both worlds! Natural antioxidant alkaline water but none of the harmful effects or risks associating with an electrolysis alkaline water ionizer. That is why AOX is your Natural Choice!

Not at all. AOX natural filtration system does not require electricity to turn tap water into alkaline water rich in antioxidants. The ion exchange takes place in the patented filters, not the electrode plates. Electricity is only used for the chiller and boiler in the hot and cold range.

Scroll right to see more.

You could visit our showrooms or roadshows located conveniently at the following for our full range as well as installation ideas.

Our showrooms are located at:

Square 2 – 10 Sinaran Drive, Square 2 #03-20 Singapore 307506 (Novena MRT, beside TTSH linkbridge). Opening hours 11am to 8pm, daily, including public holiday.

Ng Teng Fong  General Hospital Mall – 1 Jurong East St 21 #02-21 Tower A Singapore 609606 (Jurong East MRT). Opening hours 10.30am to 8.30pm, daily, including public holiday.

Heartland Mall – 205 Hougang St 21 #02-K9 Singapore 530205 (Kovan MRT). Opening hours 10.30am to 8.30pm, daily, including public holiday.

Tangs Orchard – 310 Orchard Road Tangs Plaza Singapore 238864 (Orchard MRT). Opening hours 11am to 8pm, daily, including public holiday.

HQ Showroom – 29 Sin Ming Lane, Midview City #03-143, Singapore 573972 (Bright Hill MRT, near Ai Tong School).

Use PayNow and get exclusive gifts worth up to $142.80! Talk to our sales consultant to know more on this PayNow promotion.

It is always good to drink AOX whenver you can. When you are travelling, you may bring along an AOX-10 Portable Antioxidant Alkaliser T-bag which costs only $99 and can produce up to 30litres of AOX water with each T-bag.

by Sang Whang

Among the people who question the validity of alkaline water, the biggest question is, “What happens to the alkaline water once it reaches the stomach, which is highly acidic?” People who have some knowledge of the human body, including medical doctors, ask this question.

Let me answer that question once and for all to erase any doubts about the health benefits of alkaline water.

In order to digest food and kill the kinds of bacteria and viruses that come with the food, the inside of our stomach is acidic. The stomach pH level is maintained at around 4. When we eat food and drink water, especially alkaline water, the pH level inside the stomach goes up. When this happens, there is a feedback mechanism in our stomach to detect this that commands the stomach wall to secrete more hydrochloric acid into the stomach to bring the pH level back to 4. So the stomach becomes acidic again. When we drink more alkaline water, more hydrochloric acid is secreted to maintain the stomach pH value. It seems like a losing battle.

However, when you understand how the stomach wall makes hydrochloric acid, your concerns will disappear. As pathologists explain, there is no hydrochloric acid pouch in our body. If there were, it would burn a hole in our body. The cells in our stomach wall must produce it on an instantly-as-needed basis. The ingredients in the stomach cell that make hydrochloric acid (HCl) are carbon dioxide (CO2), water (H2O), and sodium chloride (NaCl) or potassium chloride (KCl).NaCl + H2O + CO2 = HCl + NaHCO3, or KCl + H2O + CO2 = HCl + KHCO3.

As we can see, the by-product of making hydrochloric acid is sodium bicarbonate (NaHCO3) or potassium bicarbonate (KHCO3), which goes into blood stream. These bicarbonates are the alkaline buffers that neutralize excess acids in the blood; they dissolve solid acid wastes into liquid form. As they neutralize the solid acidic wastes, extra carbon dioxide is released, which is discharged through the lungs. As our body gets old, these alkaline buffers get low; this phenomenon is called acidosis. This is a natural occurrence as our body accumulates more acidic waste products. There is, therefore, a relationship between the aging process and the accumulation of acids.

By looking at the pH value of the stomach alone, it seems that alkaline water never reaches the body. But when you look at the whole body, there is a net gain of alkalinity as we drink alkaline water. Our body cells are slightly alkaline. In order for them to produce acid, they must also produce alkaline, and vice versa; just as a water ionizer cannot produce alkaline water without producing acid water, since tap water is almost neutral.
When the stomach pH value gets higher than 4, the stomach knows what to do to lower it. However, if the pH value goes below 4, for any reason, the stomach doesn’t know what to do. That’s why we take Alka-Seltzer, which is alkaline, to relieve acidic stomach gas pain. In this case, hydrochloric acid is not produced by the stomach wall, therefore, no alkaline buffer is being added to the blood stream.

Let me give you another example of a body organ that produces acid in order to produce alkaline. After the food in the stomach is digested, it must come out to the small intestine. The food at this point is so acidic that it will damage the intestine wall. In order to avoid this problem, the pancreas makes alkaline juice (known as pancreatic juice). This juice is sodium bicarbonate, and is mixed with the acidic food coming out of the stomach. From the above formulae, in order to produce bicarbonates, the pancreas must make hydrochloric acid, which goes into our blood stream.

We experience sleepiness after a big meal (not during the meal or while the food is being digested in the stomach), when the digested food is coming out of the stomach; that’s the time when hydrochloric acid goes into our blood. Hydrochloric acid is the main ingredient in antihistamines and that is what causes drowsiness.

Alkaline or acid produced by the body must have an equal and opposite acid or alkaline produced by the body; therefore, there is no net gain. However, alkaline supplied from outside the body, like drinking alkaline water, results in a net gain of alkalinity in our body.

It is possible for you to notice a change in bowel habits during the first few days if you have serious constipation issues. You may encounter soft stools and more frequent toilet runs. This is the cleansing process and once it is over, you will feel better. Urine frequency may also increase and colour may darken as more water is consumed and impurities are being discharged from the body.

It is 100% safe. AOX has passed FDA (Food and Drug Administration in USA), AVA, HSA, WHO and SGS Labs tests to be free of toxins and contain natural alkaline minerals.

During your pregnancy your body undergoes many changes. Here are just a few of them:

• • You lose a lot of alkaline minerals to the baby;
  • The baby receives nutrients from you through the umbilical cord;
  • When these nutrients are “burnt”, they turn into acidic waste;
  • Since your blood vessels are not connected to those of your baby, the baby must eliminate these wastes through the placenta;
  • As a result, your body loses alkaline minerals to the placenta so the placenta has enough alkaline minerals to neutralize the acidic wastes of the baby;
  • In turn, your blood quickly becomes acidic;
  • In major research in Japan, doctors discovered that acidity is a major cause of morning sickness;
  • Drinking AOX water may immediately relieve your morning sickness;
  • It can also reverse the premature aging that can happen to a pregnant woman;
  • Drinking AOX water can help prevent your baby being born with jaundice.

AOX water provides the right nutrients and minerals to ensure the health of both baby and mother are protected.

Consumption of junk food, soft drinks, alcoholic beverages and smoking leads to the generation of acidic wastes. Unhealthy lifestyle coupled with stress at work and home also contributes to acidic wastes. If these acidic wastes are not removed periodically, it will lead to various deficiencies and malignancies. The free radicals also damage the blood cells and reduce the oxygen level. All these may lead to degenerative diseases and cancer in the long run. An easy way to get rid of acidic wastes and free radicals is by drinking AOX Antioxidant Alkaline Water regularly to neutralize them.

Water can promote the circulation of blood by nature, so it will be better for those who have irregular menstruation or vascular diseases to drink more AOX water as it can be easily absorbed by the body. (Watch Christy Tan’s video testimonial)

Yes, of course. Alkaline water has been approved as a Household Medical Instrument in Japan for the purpose of Health Promotion and Disease Prevention. More than 10 million Japanese have used alkaline water for 30 years, and it has also been proven by the Welfare Ministry in Japan that drinking alkaline water for a long time is good for health without any ill effects on the human body.

Cost of changing a set of filters is $288.90, inclusive of GST, transport and labour.

Take advantage of our filter package and get gifts worth up to $240.

Visit our e-shop to select and buy – https://aox.com.sg/product-category/dispenser-filters/

Unlike normal filtered water, AOX is rich in natural minerals. Over a period of time, the minerals may solidify as white jelly particles in the storage tank. You can contact our service department to do a complete flushing on the storage tank when it happens. They are tested by independent labs to be perfectly safe for consumption.

When the valve is turned off, water is shut off from the source. However, there will be residual water left in the tap which may sometimes flow out over time. The amount of water should be no more than several drops. Your TT tap is working normal and fine.