EXCELLENT  
  
 Based on 2302 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Prevail 
 
 
 
  
Alvin is good and provide excellent service
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Chwee Ann LIM 
 
 
 
  
Alvin is very friendly and helpful, knowledgeable in his work
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Patrick Chan 
 
 
 
  
Exceptional Customer Service – Heartfelt Appreciation to Desmond Giam and Marcus of AOX!

It is rare to experience customer service that genuinely goes above and beyond expectations. I would like to sincerely commend Desmond Giam and Marcus for their outstanding professionalism, thoughtfulness, and dedication to customer satisfaction.

Before visiting the service centre, I spoke with Desmond about my water dispenser, which was not producing hot water and had shown signs of leakage. He thoughtfully advised me to remove the water tank before bringing it down, sparing me the unnecessary weight.

Upon arrival, I was warmly welcomed by Desmond. Marcus patiently inspected the dispenser and, despite finding the heating function working normally, went the extra mile to clean and carefully wrap it for protection, even though I was collecting it personally. His meticulous attention to detail and genuine care were truly impressive. To my pleasant surprise, Desmond also informed me that there would be no service charge!

Unfortunately, the leakage reappeared when I returned home. After reviewing a video I sent him, Desmond demonstrated exceptional initiative by personally delivering a replacement tap rather than asking me to make another trip. He even thoughtfully brought additional taps as spares for future use!

I was initially disappointed that my dispenser had developed problems just slightly over a year after purchase, especially as it was already out of warranty. However, the exceptional service from both Desmond and Marcus completely transformed my disappointment into appreciation and renewed confidence in AOX.

Marcus deserves special recognition for his meticulous workmanship, professionalism, and genuine pride in delivering quality service, while Desmond deserves equal praise for his thoughtfulness, proactive follow-up, and extraordinary commitment to resolving my concerns.

Such genuine, customer-centric service is increasingly rare. I sincerely hope AOX management recognises and appreciates both outstanding employees for consistently going beyond what is expected.

Products may occasionally develop problems, but it is how a company and its people respond that ultimately earns customers’ trust and loyalty. Desmond and Marcus have certainly earned mine!

Thank you both for turning a frustrating situation into such a positive and memorable experience. AOX is truly fortunate to have two outstanding ambassadors like Desmond and Marcus! K
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Evelyn Low 
 
 
 
  
Alvin very professional , friendly  and good at his work
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Billie 
 
 
 
  
Alvin came to do the filter and was done well
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Yen Ling Sim 
 
 
 
  
I have been using AOX filtered water since September 2024, and it has been a very positive experience so far. The company provides professional service, reliable after-sales support, and prompt service recovery whenever needed. I’m glad I made the right choice by choosing the right product from a trustworthy company.

Special shoutout to the following personnel who made the experience even better:

• Adeline (Sales) – She provides prompt sales advice and helpful product information. Whenever I encountered any issues, she was very responsive and helped to connect me with the relevant departments quickly.

• Ah Seng (Installer) – He sent an ETA notice before arriving for the first installation. During the installation, he shared very practical advice and patiently answered all my questions as a first-time user.

• Danial (Filter Change) – He always sends an ETA notice before arriving. He is knowledgeable in his work and takes the time to explain in detail how the water filter works and the filter change process during each visit.

Overall, I’m very satisfied with both the product and the service from AOX. Highly recommended.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Natrahea Kovan 
 
 
 
  
Alvin is very good and efficient!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Gwendalyn Toh 
 
 
 
  
Alvin was very friendly, quick and thorough.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Geralyn 
 
 
 
  
Alvin helped service my water filter, service was fast and good!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 SH Ong 
 
 
 
  
Sky is very detailed and clear in his explanations! Serves his clients well! Will recommend.