AOX SUBSCRIPTION TERMS & CONDITIONS

AOX PTE LTD (201116123R)

Last Updated: 16 October 2026

These Terms & Conditions (“Terms”) govern the AOX subscription plans offered by AOX Pte Ltd (“AOX”).

By purchasing, subscribing to or renewing an AOX subscription plan (“Plan”), the customer (“Customer”) agrees to these Terms.

The applicable Plan, pricing, payment arrangement, promotional benefits and subscription period will be reflected in the Customer’s invoice or order confirmation.

1. OUR SUBSCRIPTION PLANS

1.1 Basic Plan

Subscription Details

  • The Basic Plan is available with monthly or yearly payment arrangements.

  • The subscription period is 12 months from the initial payment date.

  • The Plan includes up to 2 Filter Changes at fixed 6-month intervals during each 12-month subscription period, subject to payment eligibility.

  • General cleaning, routine maintenance, labour and transport are included during scheduled Filter Changes.

Yearly Payment

  • The full 12-month subscription fee is paid upfront.

  • The Customer becomes eligible for the first Filter Change immediately upon receipt of full payment.

  • The first Filter Change may be scheduled within the first 6 months following payment.

  • The first completed Filter Change establishes the fixed servicing schedule, with the second Filter Change due 6 months later.

  • Both Filter Changes are subject to the 30-day servicing grace period described in Section 2.

Monthly Payment

  • One Filter Change becomes eligible upon successful collection of 6 consecutive monthly subscription payments.

  • Subsequent Filter Changes become eligible after every additional 6 consecutive monthly payments.

  • Filter Change eligibility is determined by successful payment collection, not the date of the previous Filter Change.

  • All Filter Changes follow the applicable fixed servicing schedule and servicing grace period.

Renewal Terms

To maintain continuous subscription benefits, any renewal or extension must commence directly from the expiry date of the previous subscription period without any gap in service.

Included Services

Labour, transport, general cleaning and routine maintenance during scheduled Filter Changes only.

Exclusions

The Basic Plan does not include extended warranty, repair coverage, replacement parts or accessories, except for filters expressly included in its scheduled Filter Changes.

1.2 Pro Plan

Subscription Details

  • The Pro Plan is a 12-month subscription available for AOX dispensers aged 13 to 48 months at the time of subscription or renewal, subject to AOX’s eligibility assessment.

  • The subscription period commences from the payment date.

  • The Plan includes 2 Filter Changes at fixed 6-month intervals.

  • The first Filter Change is available immediately upon receipt of full yearly payment.

  • The first Filter Change may be scheduled within the first 6 months following payment.

  • The first completed Filter Change establishes the fixed servicing schedule, with the second Filter Change due 6 months later.

  • Both Filter Changes are subject to the 30-day servicing grace period described in Section 2.

Warranty Coverage

  • The Plan includes 12 months of extended warranty coverage during the active subscription period.

  • Warranty coverage is subject to Sections 3 and 4.

  • Customers who subscribe while their dispenser is eligible will receive the full 12-month subscription and applicable warranty coverage, even if the dispenser exceeds 48 months of age during that period.

Renewal & Cancellation

  • The Pro Plan is paid yearly.

  • The Plan may be renewed for successive 12-month periods, provided the dispenser is aged 48 months or less at the time of renewal.

  • To maintain continuous warranty coverage and subscription benefits, renewal must commence directly from the previous subscription’s expiry date.

  • Customers may request cancellation of their upcoming renewal by contacting Jae at +65 8189 2304.

  • If payment for the subsequent subscription period is not received, the Plan will automatically expire at the end of the current paid subscription period.

  • Upon expiry or cancellation, subscription benefits and warranty coverage will cease, except for outstanding Filter Changes validly falling within the servicing grace period under Section 2.

Included Services

12 months extended warranty, plus labour, transport, general cleaning and routine maintenance during scheduled Filter Changes.

1.3 Premium Plan

Eligibility & Subscription Details

  • The Premium Plan is available only with the purchase of a new AOX dispenser.

  • The subscription period is 36 months commencing from the new dispenser’s original installation date.

  • The Plan includes a total of 5 Filter Changes at fixed 6-month intervals during the subscription.

  • One initial set of new filters is provided with the newly purchased dispenser, separate from the 5 Filter Changes.

  • General cleaning and routine maintenance are included with each scheduled Filter Change.

  • The Plan includes one complimentary maintenance tubing replacement, as detailed in Section 6.

Filter Change Eligibility

  • Full Payment: Upon receipt of the full 36-month subscription payment, the Customer may utilise an eligible Filter Change immediately. This counts towards the total of 5 Filter Changes.

  • Monthly Payment: One Filter Change becomes eligible after every 6 consecutive months of successful paid or prepaid subscription payments, subject to the total Plan entitlement.

  • Filter Changes remain subject to the applicable fixed servicing schedule, payment eligibility and the 30-day grace period under Section 2.

  • The Plan provides a maximum of 5 Filter Changes, excluding the initial filter set supplied with the new dispenser.

Warranty Coverage

  • The new dispenser carries 12 months of original product warranty, followed by 24 months of extended warranty coverage.

  • Extended warranty coverage is subject to an active Premium Plan, successful payment of applicable subscription fees and compliance with the servicing requirements.

  • Warranty coverage is subject to Sections 3 and 4.

End-of-Plan Dispenser Entitlement

Upon completing 36 consecutive paid or prepaid subscription months, the Customer becomes eligible for:

  • 1 new AOX dispenser of equivalent value;

  • 1 new set of filters; and

  • Tubing and connectors required for the standard installation of the upgraded dispenser.

This entitlement is subject to:

  • Return of the existing AOX dispenser to AOX; and

  • Payment of an installation fee of S$130.80 (including GST).

For the purpose of this entitlement, equivalent value is based on the original purchase price of the dispenser being returned.

If the Customer selects a higher-value dispenser model, the Customer may top up the difference between the applicable equivalent value and the prevailing retail price of the selected model.

The new upgraded dispenser carries a 12-month product warranty commencing from its installation date.

The tubing provided with the end-of-plan dispenser installation is separate from the complimentary maintenance tubing replacement included during the 36-month subscription.

Payment

The Premium Plan may be:

  • Paid monthly, with 2 months’ advance payment required; or

  • Paid in full upfront.

For monthly payment arrangements, 2 consecutive failed payment deductions may result in suspension or termination of the Plan.

Renewal Terms

To maintain continuous subscription benefits, any renewal or extension must commence directly from the previous subscription’s expiry date without any gap in service.

1.4 Premium Upgrade Plan

Subscription Details

  • The Premium Upgrade Plan covers a 36-month subscription period commencing from the installation date of the upgraded dispenser.

  • The Customer receives 1 new AOX dispenser upfront, with one new set of filters and standard installation tubing.

  • Available dispenser models are AOX Compac 3S Pro, 3S Air or 3288i, subject to availability and the applicable Plan offering.

  • The existing AOX dispenser must be returned to AOX upon installation of the upgraded dispenser.

  • The Plan includes 5 scheduled Filter Changes at fixed 6-month intervals during the active subscription period.

  • The initial filter set provided with the upgraded dispenser is separate from the 5 scheduled Filter Changes.

  • General cleaning and routine maintenance are included with each scheduled Filter Change.

  • The Plan includes one complimentary maintenance tubing replacement, as detailed in Section 6.

Warranty Coverage

  • The upgraded dispenser carries 12 months of product warranty followed by 24 months of extended warranty.

  • This provides a total of 36 months of warranty coverage from the upgraded dispenser’s installation date.

  • Warranty coverage is subject to Sections 3 and 4.

Payment

  • The Premium Upgrade Plan is purchased through full upfront payment for the 36-month subscription period.

  • If a higher-value dispenser model is selected, the Customer may be required to top up the difference between the applicable value of the existing dispenser and the prevailing retail price of the selected model.

Renewal Terms

To maintain continuous subscription benefits, any renewal or extension must commence directly from the previous subscription’s expiry date without any gap in service.

2. FILTER CHANGE SCHEDULE & RULES

Fixed 6-Monthly Servicing Schedule

  • Filter Changes follow a fixed 6-monthly servicing schedule according to the Customer’s applicable Plan.

  • For yearly Basic and Pro subscriptions, the first completed Filter Change establishes the servicing schedule.

  • For other subscription arrangements, Filter Changes follow the applicable Plan’s payment eligibility and fixed servicing schedule.

  • Delayed servicing or rescheduling does not change subsequent Filter Change due dates.

  • Filter Change eligibility does not restart or extend the subscription period.

30-Day Servicing Grace Period

  • Each scheduled Filter Change has a 30-day grace period from its due date, during which the Customer may complete the servicing appointment.

  • The 30-day grace period applies even if it extends beyond the subscription expiry date, provided the Filter Change became due during the active subscription period.

  • Any Filter Change not utilised within the permitted 30-day grace period will be automatically forfeited.

  • Forfeited Filter Changes cannot be accumulated, postponed, carried forward or exchanged for cash.

AOX Scheduling Exception

If the Customer requests servicing within the permitted 30-day grace period but AOX is unable to arrange an appointment in time, the affected Filter Change will not be forfeited.

AOX will arrange the outstanding Filter Change at the earliest reasonably available appointment.

Such delays will not alter subsequent Filter Change due dates or extend the subscription period.

Subscription Expiry & Servicing Entitlements

  • Subscription periods and expiry dates remain fixed regardless of when servicing is utilised.

  • A Filter Change that becomes due during the active subscription period may be completed within its applicable 30-day grace period, including where that period extends beyond the subscription expiry date.

  • Any servicing completed during this grace period does not constitute renewal or extension of the subscription.

  • Other subscription benefits, including warranty coverage, remain subject to their respective validity periods.

  • Filter Changes cannot be transferred to another subscription period or exchanged for cash.

3. WARRANTY & SERVICE SUPPORT

This Section applies to the Pro, Premium and Premium Upgrade Plans. The Basic Plan does not include warranty or repair coverage.

Warranty Validity

Warranty coverage is valid only where:

  • The applicable subscription and warranty period remains in force;

  • All required subscription payments have been successfully made;

  • Filter Changes and maintenance have been carried out according to AOX’s prescribed servicing schedule;

  • Genuine AOX filters are used; and

  • The dispenser has been used and maintained according to AOX’s operating guidelines.

Warranty Coverage Periods

  • Pro Plan: 12 months extended warranty during the active subscription period.

  • Premium Plan: 12 months original product warranty followed by 24 months extended warranty, subject to an active and compliant Plan.

  • Premium Upgrade Plan: 12 months product warranty followed by 24 months extended warranty, totalling 36 months from the upgraded dispenser’s installation date.

Covered Components

During a valid warranty period, defective components covered by the applicable warranty will be repaired or replaced following AOX’s assessment.

AOX reserves the right to inspect and assess the dispenser before determining whether a repair or replacement is covered.

Service Process

  • AOX will first provide telephone or remote assistance where reasonably possible.

  • Where an issue cannot be resolved remotely, an on-site service visit may be arranged.

  • Labour and transport are included for service visits involving valid warranty claims.

Workshop Repairs & Temporary Units

  • Where necessary, the dispenser may be brought to an AOX service centre for inspection or repair.

  • AOX will aim to complete repairs within approximately 14 working days, subject to parts availability and the nature of the repair.

  • A temporary dispenser may be provided, subject to availability, and must be returned upon completion of the repair.

4. WARRANTY EXCLUSIONS

This Section applies to all Plans with warranty coverage.

Consumables, Wear-and-Tear Items & External Accessories

Consumables, normal wear-and-tear items and external accessories are not covered by product or extended warranty, including:

  • Filters;

  • Taps, including TT Taps and SSF Taps;

  • Tubing;

  • Connectors and accessories, including D1 units and RO installation parts or fittings; and

  • External fittings.

Filter Changes and tubing replacements expressly included as subscription benefits are provided according to their respective Plan entitlements and do not constitute general warranty coverage.

Damage Causes

Warranty coverage does not apply to faults or damage caused by:

  • Misuse or improper use;

  • Accidental or external damage;

  • Unauthorised modifications;

  • Servicing or repair by an unauthorised third party; or

  • Failure to operate or maintain the dispenser according to AOX guidelines.

Chargeable Work

  • Replacement of excluded items and accessories outside the Customer’s subscription entitlements is chargeable.

  • Additional work beyond the scope of the applicable Plan may be chargeable.

  • Any chargeable work will be communicated to the Customer before it is carried out.

5. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Using the dispenser according to AOX operating and care guidelines;

  • Arranging and completing scheduled Filter Changes within the applicable 30-day servicing grace period;

  • Making subscription payments on time;

  • Providing clear and reasonable access for scheduled servicing, repairs and installations;

  • Returning the existing dispenser to AOX when exercising the Premium End-of-Plan Entitlement or Premium Upgrade Plan;

  • Shutting off the water supply valve when the premises will be left unattended overnight, over weekends or during holidays;

  • Regularly checking tubing, connectors and external fittings for signs of leakage, damage or deterioration; and

  • Avoiding unauthorised modifications, alterations or third-party repairs.

Customers should contact AOX promptly if they notice leaks, damaged tubing, unusual dispenser operation or other issues requiring attention.

Failure to comply with these responsibilities may result in additional charges, exclusion of affected repairs from warranty coverage or suspension of service, subject to the applicable circumstances and these Terms.

6. SERVICE CONDITIONS

General Service Conditions

  • Subscription services are intended for normal residential or office use.

  • AOX reserves the right to assess each service situation and determine the appropriate servicing, repair or replacement solution.

  • General cleaning and routine maintenance are provided together with scheduled Filter Changes and do not constitute unlimited cleaning or servicing on demand.

Complimentary Tubing Replacement (Premium & Premium Upgrade)

The Premium and Premium Upgrade Plans each include 1 complimentary maintenance tubing replacement of up to 3 metres during the active 36-month subscription period.

  • Tubing replacement is recommended every 18–24 months to support hygiene and proper maintenance of the water supply connection.

  • The complimentary tubing replacement will be carried out together with a scheduled Filter Change.

  • The entitlement includes up to 3 metres of standard water inlet tubing and the associated replacement labour.

  • Tubing requirements exceeding 3 metres, non-standard fittings or additional installation work may incur additional charges.

  • The entitlement is limited to one complimentary maintenance tubing replacement per 36-month Plan.

  • The complimentary tubing replacement must be utilised during the active subscription period and cannot be accumulated, carried forward, exchanged for cash or transferred to another subscription.

  • This maintenance tubing replacement is separate from tubing supplied during an initial dispenser installation or dispenser upgrade.

For clarity:

  • Premium Plan: The complimentary maintenance tubing replacement is separate from the tubing provided with the new dispenser at the end of the 36-month Plan.

  • Premium Upgrade Plan: The complimentary maintenance tubing replacement is separate from the tubing provided when the upgraded dispenser is installed at the beginning of the Plan.

The 3-metre complimentary allowance applies only to the mid-subscription maintenance tubing replacement and does not automatically apply to tubing supplied as part of a new dispenser installation or upgrade.

Installation Fees

  • Where applicable, a one-time installation fee of S$130.80 (including GST) covers standard tubing, connectors, delivery and installation.

  • Additional charges may apply for non-standard installation requirements.

  • Any additional charges will be communicated to the Customer before work is carried out.

Additional Charges

Additional charges may apply for:

  • Work outside the scope of the Customer’s Plan;

  • Replacement of excluded parts or accessories;

  • Tubing requirements exceeding the complimentary 3-metre allowance;

  • Non-standard servicing or installation requirements; or

  • Work arising from misuse, unauthorised modification or third-party servicing.

Any chargeable work will be communicated to the Customer before it is carried out.

7. PAYMENTS, CANCELLATIONS & REFUNDS

Subscription Payments

  • Subscription fees, payment frequency and applicable instalment arrangements will be stated in the Customer’s order confirmation or invoice.

  • Customers are responsible for ensuring that payments are successfully made according to their selected Plan.

  • The applicable subscription period begins from the commencement date specified under Section 1 for the selected Plan.

  • Delayed payment or servicing does not automatically extend the subscription expiry date.

Monthly Payment Arrangements

  • Basic and Premium monthly payment arrangements require 6 successful consecutive monthly payments before a Filter Change becomes eligible, subject to the applicable Plan terms.

  • The Premium monthly payment arrangement requires 2 months’ advance payment.

  • Two consecutive failed payment deductions may result in suspension or termination of the subscription.

  • Suspended or terminated subscriptions do not create additional Filter Change, warranty or dispenser entitlements.

Cancellation & Non-Renewal

  • Customers wishing to discontinue a subscription may contact AOX to request cancellation of a future renewal.

  • Pro Plan cancellation and renewal enquiries may be directed to Jae at +65 8189 2304.

  • Where renewal payment is not received, the subscription will expire automatically at the end of the current paid subscription period.

  • No further subscription benefits or warranty coverage will apply after expiry, except for Filter Change entitlements validly falling within the 30-day servicing grace period described in Section 2.

  • Early termination remains subject to the applicable Plan conditions.

No Refunds

Subscription fees paid are non-refundable, subject to applicable law.

Unused subscription benefits, including:

  • Filter Changes;

  • Warranty periods;

  • Tubing replacements;

  • Dispenser entitlements; and

  • Promotional or other subscription benefits,

cannot be exchanged for cash, refunded, accumulated or carried forward beyond the applicable Plan period, except where expressly permitted under these Terms or required by law.

This provision does not affect a valid Filter Change entitlement that remains usable during its permitted 30-day servicing grace period.

Early Termination

Termination of the Premium Plan before completion of 36 consecutive paid or prepaid months will result in the Customer no longer being eligible for the End-of-Plan Dispenser Entitlement.

Any termination, suspension or cancellation remains subject to the applicable Plan’s payment obligations and renewal provisions.

Promotional Gifts

  • Promotional gifts, vouchers or other incentives are provided only where expressly included in the applicable offer, invoice or order confirmation.

  • Such promotional benefits are subject to their stated eligibility requirements, validity periods and any applicable voucher terms.

  • Promotional benefits are not exchangeable for cash unless expressly stated otherwise.

8. UNFORESEEN CIRCUMSTANCES & LIMITATION OF LIABILITY

Service Delays

Service schedules, repair timelines and dispenser fulfilment may be affected by circumstances beyond AOX’s reasonable control, including supply disruptions, manpower constraints, parts availability or logistical delays.

AOX will keep affected Customers informed and arrange the required servicing or fulfilment as soon as reasonably practicable.

Where an eligible Filter Change was requested within the permitted servicing grace period but AOX could not arrange the appointment in time, the Customer’s entitlement will remain valid in accordance with Section 2.

Liability & Property Damage

To the extent permitted by applicable law:

  • AOX is not liable for indirect or consequential losses arising from the use of its subscription services;

  • Any exclusion or limitation of liability shall not apply where such exclusion or limitation is prohibited by law; and

  • Subject to applicable legal requirements, AOX’s aggregate liability arising from or in connection with a subscription Plan is limited to the net amount of the current invoice or the unused service fee, as applicable.

Nothing in these Terms excludes or restricts any rights or remedies that cannot lawfully be excluded or restricted.

9. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Singapore.

Any dispute arising from or relating to an AOX subscription Plan shall be subject to the jurisdiction of the courts of Singapore.