Frequently Asked Questions

What is AOX's main differentiating factor?

With so many water filter and alkaline ionizer brands available (Hydroflux, Sterra, Livingcare, Happie, Novita, KYK, Jupiter, WaterSource, to name a few), why choose AOX? AOX stands apart as the only brand in Singapore scientifically tested in leading local laboratories, yielding remarkable results:

72% boost in collagen production
61% faster wound healing
35.5% reduction in weight gain
55% reduction in liver lipids

(These results are based on human cell and in vivo studies. AOX does not claim to cure or treat medical conditions. Individual results may vary.)

Before investing in a water filter or system making unsubstantiated claims, consider AOX’s verifiable lab results.

Why is AOX a better choice?

AOX offers several key advantages:

Expert Support:Our professional product specialists provide personalized guidance.
Superior Filtration:DDMI Technology eliminates99% of bacteria, remove heavy metals, micro-plastic and fluoride.
Unique Technology:Proprietary filter technology transforms tap water into a natural source of collagen-boosting antioxidants and minerals.
Trusted by Professionals:Used by government agencies, hospitals, cancer societies, and medical professionals.
Lab-Proven Results:Backed by Human Cells studies, this water enhances collagen production by an impressive 72% and speeds up wound healing by 61%.

Can I use AOX water with medication and supplements?

Yes, definitely! Unlike ionized alkaline water, which might interfere with medications and supplements, AOX is 100% natural and will not interfere. Furthermore, AOX is widely used by cancer societies and medical centers.

Does AOX need electricity to work?

No. The AOX natural filtration system doesn’t require electricity to filter tap water into antioxidant-rich collagen-renewing water. Electricity is only needed for the hot and cold water dispenser.

Does boiling AOX water cause it to lose its beneficial properties?

AOX water is enhanced with natural minerals like magnesium, calcium, potassium, sodium, and silica. Boiling AOX water will not significantly affect its mineral content. However, prolonged boiling can reduce its antioxidant properties because these compounds are heat-sensitive and degrade at high temperatures. This is a natural process that occurs with many antioxidant-rich beverages. The AOX hot/cold dispenser heats water to below boiling point (approximately 90°C or 194°F), helping to preserve the antioxidant levels.

Should I use AOX water when preparing meals like soup?

Absolutely! While tap water is safe for cooking, using AOX water offers several advantages. It’s free of chlorine and other impurities often found in tap water, resulting in a cleaner, purer taste that will enhance your soups and other dishes. You’ll notice a significant difference in the final product.

What is the price and promotion?

AOX offers a range of models priced from $1999 to $3699. We maintain a fixed pricing policy to ensure transparency and fairness. From time to time, we offer promotional gifts with purchases at our road shows and exhibitions. For more information, please contact us at 9271-7505.

Do I get a better price if I pay by PAYNOW?

Use PayNow and get exciting exclusive gifts! Talk to our Product Specialists to know more on our PayNow promotion.

What are the modes of payment?

Payment can be made by PayNow and credit cards. We also offer 12 months / 24 months interest-free instalment plan via DBS/POSB, OCBC, UOB, and Maybank credit cards.

Where can I purchase AOX water dispensers?

Visit our showrooms for a product presentation. Our Product Specialists will be delighted to discuss with you your requirements.

Our showrooms are conveniently located at:

City Showroom: 10 Sinaran Drive, Square 2 #03-20 Singapore 307506 (Novena MRT, beside TTSH linkbridge). Opening hours 11am to 8pm, daily, including public holiday.

Orchard Showroom: Tangs Orchard – 310 Orchard Road Tangs Plaza Singapore 238864 (Orchard MRT). Opening hours 11am to 8pm, daily, including public holiday.

In Hospital: Ng Teng Fong General Hospital Mall – 1 Jurong East St 21 #02-21 Tower A Singapore 609606 (Jurong East MRT). Opening hours 10.30am to 8.30pm, daily, including public holiday.

HQ Showroom: 28 Sin Ming Lane, Midview City #03-143, Singapore 573972 (Bright Hill MRT, near Ai Tong School).

Is it safe to drink AOX water without boiling?

Rigorously tested by SGS to meet WHO Standards, it’s 100% safe to drink without boiling. The AOX DDMI filter utilizes Dual Dynamic Microbiological Interception technology to effectively remove harmful contaminants, including microplastics, lead, arsenic, iron, selenium, chromium, aluminium, mercury, and fluoride. It preserves antioxidants and essential minerals for optimal health while eliminating 99.99% of bacteria, making AOX water safe to drink without boiling.

How much AOX water should I drink?

The general recommendation is to drink about eight 8-ounce glasses (about 2 liters) of water per day. However, your individual needs may vary depending on factors like your activity level, climate, and overall health.

For optimal hydration and to support your body’s natural functions, consider these guidelines:

Before and After Workouts: Drinking AOX water before exercise helps you stay hydrated, and drinking it afterward replenishes fluids lost through sweat, aiding in temperature regulation and recovery.

Throughout the Day: Spread your AOX water consumption throughout the day to maintain consistent hydration. Don’t wait until you feel thirsty, as thirst is a sign that you’re already slightly dehydrated.

Listen to Your Body: Pay attention to your body’s signals. If you feel unusually thirsty, increase your water intake, including AOX water. If you notice symptoms of dehydration (headache, dizziness, fatigue), drink more fluids immediately.

Consult a Professional: If you have any underlying health conditions or concerns about your hydration levels, consult a doctor or registered dietitian for personalized advice. They can help you determine the appropriate amount of water, including AOX water, for your specific needs.

How should I store AOX Water for a long time?

AOX water contains lots of natural antioxidants which may be damaged by free radicals from the air. To get optimum benefit, drink it fresh from the dispenser. If you need to bring AOX Water out, it would be ideal to use an air-tight water bottle and drink it within hours.

Check out BPA-Free Medical Grade Silicone Sports Bottles, Auto-Stirrer Mug and Smart Thermo-Flask from AOX E-Shop, AOX Lazada Mall and AOX Shopee Mall

How can I enjoy more uses of AOX?

Cooking Sticky Rice.
Soak the rice in AOX water for 30 minutes before cooking. The cooked rice will be more fragrant and taste like Japanese sticky rice.

Keeping Fish Fresh.
Soak fish from the market for 10 minutes before refrigerating them. It helps to remove the fishy smell and keeps fish fresh for a long time.

Removes toxins from meat.
Soak the meat in AOX for 5 minutes before cooking. The AOX small water cluster size will penetrate the meat, making it tender.

Cleans fruits and vegetables.
Soak the fruits or vegetables before eating or cooking. Its antioxidant properties keep the vegetables and fruits crunchy and fresh.

Slimming Effects
Drinking 200 cc of AOX water 20 minutes before and after your exercise routine. The hydration could help induce a natural slimming effect.

Brewing Green Tea using AOX water at room temperature.
Hot water often destroys much of goodness in green tea. You can brew green tea using AOX water at room temperature and it tastes just as good. Try it! (It is possible because of its smaller water cluster size as compared to tap water.)

Brewing coffee and other beverages.
With its smaller water cluster size, it helps to diffuse coffee and tea more effectively; resulting in richer and tastier beverages.

Watering of plants.
AOX natural minerals help plants to grow faster and healthier. Use AOX to see the difference.

How often do I need to change filters?

It is recommended to change all 3 filters every 6 months. However, if the water quality is not ideal, filters might have to be changed earlier than the recommended period. AOX offers monthly subscription plan price from $49.97 to enjoy free Filter Change and on-site maintenance every 6 months. You can check out AOX Premium Plan to enjoy 6 monthly filter change, lifetime warranty and get a free upgrade to the latest model after 36 months. T&C applies.

How much does it cost to change the filters?

Changing a filter set costs $270 (excluding GST), or $294.30 (including 9% GST), with transport and labour included. We recommend changing filters every six months. AOX offers monthly subscription plans starting at $49.97, which include free filter changes every six months. Call our Product Specialist for more information.

How do I know when to change the filters?

You’ll receive a Filter Change Timer (FCT) with your AOX dispenser. Our technician will set the timer to count down 180 days (six months), reminding you when it’s time for a filter change. To schedule a convenient appointment, contact our friendly Customer Service team or your Sales Consultant. During the service visit, our trained technician will replace your filters and perform a general cleaning of your dispenser.

Instruction Manual for AOX-FCT360

When the timer has counted down to only 10 days, the counter will generate a short alarm every 15 mins. When you hear the alarm, you are advised to call our office at 64564321 to arrange for a change of filters.

How do I disable the alarm?

Press either the “DISPLAY” or “START/RESET” button. This will disable the alarm for 3 days. The alarm will sound again unless the time counter is reset. In the case of low battery, a replacement of the batteries will be required before alarm will stop.

Replacement of batteries

When the batteries are low in power, a short alarm will sound every 15 minutes. The empty battery symbol on the screen will blink until the batteries are replaced. To remove the batteries, slide off the cover case of the battery, pull out the battery housing unit and remove the 2 AA alkaline batteries. Please note that the timer will reset once the batteries are replaced. In order not to miss the filter change time, please note the remaining number of days and call our office at 6456 4321 when the time is up for filter change. Our office will provide a new set of batteries during filter change.

Why are there some traces of carbon particles in the water?

This is common with new filters. Carbon is safe for consumption, as confirmed by independent lab testing, so there’s no cause for concern. To remove loose carbon particles, flush approximately 10 liters of water through the system. Repeat as needed until the water runs clear.

Why are there some traces of white jelly particles in the water?

Unlike regular filtered water, AOX water is rich in natural minerals. Over time, these minerals may solidify and appear as small, white, jelly-like particles in the storage tank. If this occurs, contact our service department to schedule a complete tank flushing. Independent lab testing confirms these particles are safe for consumption.

Why are there drops of water coming out from my TT tap even when I have already turn off the valve?

A small amount of dripping after turning off the valve is normal for most taps, including your TT tap. This is simply residual water draining from the system. If the dripping is more than a few drops, please contact us for further assistance.

Why do I experience slow water flow?

Slow water flow can result from two main causes: low water pressure at your location or clogged filters due to less-than-ideal water quality. If you suspect low water pressure, a booster pump may be necessary. If clogged filters are the cause, replacing the affected filter(s) should resolve the issue. If your filters are nearing their recommended replacement time, replacing the entire set is advisable. Please contact our Customer Service team for assistance in diagnosing the problem and scheduling a service appointment if needed.

Why do I sometimes experience a sudden burst of water from the room temperature tap?

This is normal and happens with new filters. Air can sometimes get trapped inside the filters when they are new. As the water starts flowing, the trapped air is released, causing a brief surge of water. This is perfectly safe and will usually stop after a few uses.

What should I do when I go for holiday, offices closed for the weekend / public holiday?

To prevent potential leaks, turn off the water inlet valve. If you’ll be away for a long time, it’s also recommended to drain the water from the storage tank to ensure fresh water upon your return.