Frequently Asked Questions

Yes, definitely! Unlike ionized alkaline water which might interfere with medication and supplements, AOX is 100% natural, therefore, it will not interfere with medication and supplements at all. Hence, AOX is widely used by medical professionals.

AOX water has added natural minerals such as magnesium, calcium, potassium, sodium and silica, therefore, boiling AOX water does not cause it to lose its alkaline minerals. However, antioxidant properties would diminish with boiling as these antioxidant properties are unstable, which is a natural process.

Payment can be made by PayNow, credit cards and Atome. We also offer 12 months / 24 months interest-free instalment plan via DBS/POSB, OCBC, UOB, and Maybank credit cards.

It is 100% safe to drink AOX water without boiling. We have sent our water to the lab for testing. Please visit our showrooms and our Product Specialists will be glad to discuss the lab reports with you.

AOX water contains lots of natural antioxidants which may be damaged by free radicals from the air. To get optimum benefit, drink it fresh from the dispenser. If you need to bring AOX Water out, it would be ideal to use an air-tight BPA-free water bottle and drink it within hours. Or when you want to chill it, store in air-tight BPA-free water bottle too and drink it within a week.

It is recommended to change all 3 filters every 6-9 months.  However, if the water quality is not ideal, filters might have to be changed earlier than the recommended period.

A Filter Change Timer (FCT) will be given to user to monitor filter change.  Our technician will set the timer to count down to 270 days. Call our friendly Customer Service or your Sales Consultant to schedule for filter change. Our trained Technician will change filters and provide general cleaning on your dispenser at your premises too.

Instruction Manual for AOX-FCT360

When the timer has counted down to only 10 days, the counter will generate a short alarm every 15 mins. When you hear the alarm, you are advised to call our office at 64564321 to arrange for a change of filters.

How do I disable the alarm?

Press either the “DISPLAY” or “START/RESET” button. This will disable the alarm for 3 days. The alarm will sound again unless the time counter is reset. In the case of low battery, a replacement of the batteries will be required before alarm will stop.

Replacement of batteries

When the batteries are low in power, a short alarm will sound every 15 minutes. The empty battery symbol on the screen will blink until the batteries are replaced. To remove the batteries, slide off the cover case of the battery, pull out the battery housing unit and remove the 2 AA alkaline batteries. Please note that the timer will reset once the batteries are replaced. In order not to miss the filter change time, please note the remaining number of days and call our office at 6456 4321 when the time is up for filter change. Our office will provide a new set of batteries during filter change.

Unlike normal filtered water, AOX is rich in natural minerals. Over a period of time, the minerals may solidify as white jelly particles in the storage tank. You can contact our service department to do a complete flushing on the storage tank when it happens. They are tested by independent labs to be perfectly safe for consumption.

Slow water flow could be due to low water pressure at your premises. It could also due to not-so-ideal water quality, causing the filters to be choked. When this happens, do give our friendly Customer Service a call to troubleshoot or to arrange a service call.  Following steps could be taken:

1. If water pressure is low, we would recommend a booster pump.
2. If the cause is choked filter, we would advise changing of the choked filter.
3. If it is near the time to change filters, we would advise changing of full set of filters.

You are advised to turn off the water inlet valve to the dispenser. For hot & cold range, drain off the water in the tank and turn off the power supply. This is to prevent leakage.