Frequently Asked Questions

Product Information

Why is AOX a natural choice?

There are many brands of water filter systems in the market, to name a few, Diamond, eSpring, Hexagon, MRET, 3M, Magic etc; there are equally many alkaline water ionizers in the market, such as Novita, StarWater, Hydroflux, KYK, Jupiter, WaterSource so on and so forth.

Before you jump to buy any water systems in the market, you need to consider many factors, not just the price. Let AOX help you to decide!

Why is AOX a better choice?

  • Served by professional product specialists
  • Unique continuing health check using a German technology live blood analysis
  • Patented filters which could eliminate 99.99% of bacteria in water
  • Patented filter to infuse your tap water with natural antioxidant and alkaline minerals
  • The chosen brand of top Government agencies
  • The preferred brand of medical professionals
  • The brand that celebrities and chefs endorse

AOX vs Normal Water Filter System

DescriptionAOXTap WaterRO / Energy WaterRO / Distilled WaterMineral Water
Water Molecule Cluster Size6 to 711 to 139 to 1012 to 1310 to 13
pH8.5 to 10.06.5 to 7.45.5 to 7.07.07.0 to 7.6
ORP (mV)-150 to -600+400+350 to +400+420+250 to +300
AntioxidantYesNoNoNoNo

 

AOX vs Alkaline Water Ionizer

DescriptionAOXIonizer
MethodNatural filtrationElectrolysis
Type of PlatesNATitanium coated with platinum
No of Plates/SizeNA5 / 7 / 9 / 11
Plates TechnologyNAHybrid, Mesh, Solid
Risk of Magnetic WavesNoYes
Risk of Rusty PlatesNoYes
pH Level1 alkaline level4 alkaline / 3 acidic / 1 neutral
High AlkalinityYes, added minerals-potassium/magnesium/calcium/sodium/silicaNo
Wastage (Acid Water)NoYes
Antioxidant-200 to -600 ORP (natural)-200 to -900 ORP (electrolysis)
Micro Clusters6-7 molecules4-5 molecules
Water TemperatureRoom / Hot & ColdRoom
Filters31 or 2
InfantsNo restrictionOnly 1st level or neutral
ChildrenNo restrictionOnly 1st or 2nd level
Adults/ElderlyNo restrictionNo restriction
Take with MedicationNo restrictionNeutral water
Auto Clean FunctionNo needYes (for plates)

Why is AOX a better option vis-à-vis Electrolysis Alkaline Water Ionizer?

Unlike Electrolysis Alkaline Water Ionizer which uses electricity to ionize the water, shall we say – an artificial way, AOX uses a 100% natural process by infusing your tap water with natural minerals and antioxidants to turn it into alkaline water rich in antioxidants. Requires NO ELECTRICITY at all. Using the electrolysis method to ionize the water into H+ and OH-, the by-products of this reaction are acid water and harmful electro-magnetic radiation which are commonly associated with an alkaline water ionizer. With AOX, you do not have these problems. Moreover, there is no risk of drinking water ionized by possible rusty metal plates.

AOX is proud to bring you the best of both worlds! Natural antioxidant alkaline water but none of the harmful effects or risks associating with an electrolysis alkaline water ionizer. That is why AOX is your Natural Choice!

Can I use AOX water with medication and supplements?

Yes, definitely! Unlike ionized alkaline water which might interfere with medication and supplements, AOX is 100% natural, therefore, it will not interfere with medication and supplements at all. With smaller water molecule size, medication and supplements are effectively absorbed by the body. Hence, AOX is widely used by medical professionals such as Novena Medical Centre, Thomson Medical Centre, Renci Nursing Home, Healthway Medical Group and many more clinics all over Singapore.

Does AOX need electricity to work?

Not at all. AOX natural filtration system does not require electricity to turn tap water into alkaline water rich in antioxidants. The ion exchange takes place in the patented filters, not the electrode plates. Electricity is only used for the chiller and boiler in the hot and cold range.

Does boiling AOX water cause it to lose its good properties?

AOX water has added natural minerals such as magnesium, calcium, potassium, sodium and silica, therefore, boiling AOX water does not cause it to lose its alkaline minerals. However, antioxidant properties would diminish with boiling as these antioxidant properties are unstable, which is a natural process.

What are the differences among the models?

Scroll right to see more.

DescriptionAOX-3900 ESVTAOX-3600 HDSTAOX-6600 HDSTAOX-4000AOX-Lite 2 HANIAOX-LiteAOX-2000 UTSAOX-2000 NU
Price (ex GST)2,799.002,799.002,799.002,199.001,999.001,899.001,899.001,599.00
Price (w/GST)2,994.932,994.932,994.932,352.932,138.932,031.932,031.931,710.93
Recommended ForHome / OfficeHome / OfficeOfficeOfficeHomeHomeHomeHome
Unqiue FeatureEnergy SavingHigh CapacityHigh CapacityEconomicalHealthy Airborne Negative IonsNon-ElectricitySpace SaverNon-Electricity
Temperature (Approx)Hot: 80°
Cold: 10°
Hot: 80°
Cold: 10°
Hot: 80°
Cold: 10°
Hot: 80°
Cold: 10°
RoomRoomRoomRoom
CapacityHot: 1L
Cold: 3.2L
Hot: 4L
Cold: 6.2L
Hot: 5L
Cold: 6.2L
Hot: 2L
Cold: 2L
NANANANA
Power ConsumptionCompressor: 80W
Heater: 300W
Compressor: 100W
Heater: 500W
Compressor: 110W
Heater: 500W
Compressor: 120W
Heater: 575W
NANANANA
Filter SeriesU SeriesU SeriesU SeriesU SeriesU SeriesU SeriesU SeriesU Series
KDF-55
(Eliminates 99.99% Of Bacteria)
YesYesYesYesYesYesYesYes
ColorWhite / BlackWhiteWhiteWhiteWhiteWhiteWhiteWhite
Gross Weight (Kg)181622.5015.4554.54.5
Dimension (cm)W26xD49xH51W31xD48xH52W31xD36xH117W30xD33xH104W13xD35xH35W13xD35xH35Box:W28xD13x42W28xD13x42

Which model should I choose?

AOX is proud to say we have the ideal water system for everyone! Non-electricity room temperature system such as AOX-Lite, AOX-Lite 2 HANI, AOX-2000 UTS and AOX-2000 NU are popular with home owners. For home owners who are looking for convenience and unclutter their kitchen top would go for the hot and cold dispensers. Our Best Seller – AOX-3900 ESVT – utilizes a patented vacuum flask boiler which helps to save up to $200 of your electricity bill per year!

Companies would prefer a hot and cold system. There are a few models ranging from table-top to floor standing to suit every need. With direct piping and great natural antioxidant alkaline minerals, companies would greatly benefit from:

  • Increase in productivity
  • Decrease in staff medical leave
  • Save precious space
  • Save money

Our high capacity range, AOX-3600 HDST and AOX-6600 HDST, with amazingly high capacity tank, are most ideal for offices, exclusive member clubs, hotels, hostels etc.

AOX has attractive leasing plans.

Please call 6456-4321 for more information. Our professional and friendly product specialists will bring AOX water for sampling and conduct a water quality check.

Where can I purchase AOX water dispensers?

Our showroom is conveniently located at 28 Sin Ming Lane #03-143 Midview City Singapore 573972 (near to Bishan Point Condo and Ai Tong School). You will be able to see the full range as well as installation ideas.

Please click “Contact Us” for more details.

What are the modes of payment?

Payment can be made by cash, NETS, cheque and credit cards from any bank. We also offer interest-free instalment plan via Maybank, Citibank and UOB credit cards.

Do I get a better price if I pay by Cash / NETS?

Yes, you will receive 2 free Radi-X worth $29.90 each.

Benefits

What are the benefits of AOX water?

AOX water has anti-aging effects. It also increases metabolism, improves immune system, supplies essentials minerals, neutralizes acidic wastes and uric acid, restores pH balance in the body, improves blood circulation and does so much more. Many of our AOX users have experienced their cholesterol and blood sugar level under control after drinking AOX for a period of time. (Please see video testimonials).

What will happen if my body becomes accustomed to drinking AOX water and I have travel to places where I have no access to AOX?

It is always good to drink AOX whenever you can. When you are travelling, you may bring along an AOX-30 Portable Antioxidant Alkaliser. It costs only $69 which can produce up to 100 litres of AOX water.

What is pH and why pH body balance is very vital for health?

PH is the quantitative measurement of acidity or alkalinity of a substance or solution. The pH scale is based on the number of hydrogen ions in the solution and runs from 0 to 14. Ordinary tap water with an equal amount of hydrogen ions and hydroxyl ions is measured as neutral or having a pH of 7. Acid solution is below pH7 while pH above that is alkaline.

The reason why pH is so important for health is that living cells is ultra-sensitive to any changes in pH. Blood pH is maintained within a very narrow range, from 7.35 to 7.45; variances in anything more than a few tenths will most likely result in death. Cancer cells live in acidic environment while Healthy cells in alkaline environment.

The acidic foods and beverages we consume daily affect the body’s pH, so do the environment contaminants in the air we breathe and toxins that result from the agricultural practices. In fact, the pH balance in our diets is a largely overlooked issue in today’s health, fitness, and our physical energy.

The proportion of acid minerals relative to alkaline minerals is the major factor we use to understand what is happening internally. Body chemistry has a delicate range between pH 6.8 ¨C 7.4 for proper maintenance of health. The pH range internally is necessary for the whole body to function well physically, emotionally, and mentally.

A person who has properly balanced pH will be happy, content, frees of body aches and muscle cramps. They will enjoy being emotionally stable and mentally clear. The results are extraordinary because the tissues will exist in their natural and optimal alkaline environment, conducive for health.

What happens to the alkaline water once it reaches the stomach, which is highly acidic?

by Sang Whang

Among the people who question the validity of alkaline water, the biggest question is, “What happens to the alkaline water once it reaches the stomach, which is highly acidic?” People who have some knowledge of the human body, including medical doctors, ask this question.

Let me answer that question once and for all to erase any doubts about the health benefits of alkaline water.

In order to digest food and kill the kinds of bacteria and viruses that come with the food, the inside of our stomach is acidic. The stomach pH level is maintained at around 4. When we eat food and drink water, especially alkaline water, the pH level inside the stomach goes up. When this happens, there is a feedback mechanism in our stomach to detect this that commands the stomach wall to secrete more hydrochloric acid into the stomach to bring the pH level back to 4. So the stomach becomes acidic again. When we drink more alkaline water, more hydrochloric acid is secreted to maintain the stomach pH value. It seems like a losing battle.

However, when you understand how the stomach wall makes hydrochloric acid, your concerns will disappear. As pathologists explain, there is no hydrochloric acid pouch in our body. If there were, it would burn a hole in our body. The cells in our stomach wall must produce it on an instantly-as-needed basis. The ingredients in the stomach cell that make hydrochloric acid (HCl) are carbon dioxide (CO2), water (H2O), and sodium chloride (NaCl) or potassium chloride (KCl).NaCl + H2O + CO2 = HCl + NaHCO3, or KCl + H2O + CO2 = HCl + KHCO3.

As we can see, the by-product of making hydrochloric acid is sodium bicarbonate (NaHCO3) or potassium bicarbonate (KHCO3), which goes into blood stream. These bicarbonates are the alkaline buffers that neutralize excess acids in the blood; they dissolve solid acid wastes into liquid form. As they neutralize the solid acidic wastes, extra carbon dioxide is released, which is discharged through the lungs. As our body gets old, these alkaline buffers get low; this phenomenon is called acidosis. This is a natural occurrence as our body accumulates more acidic waste products. There is, therefore, a relationship between the aging process and the accumulation of acids.

By looking at the pH value of the stomach alone, it seems that alkaline water never reaches the body. But when you look at the whole body, there is a net gain of alkalinity as we drink alkaline water. Our body cells are slightly alkaline. In order for them to produce acid, they must also produce alkaline, and vice versa; just as a water ionizer cannot produce alkaline water without producing acid water, since tap water is almost neutral.
When the stomach pH value gets higher than 4, the stomach knows what to do to lower it. However, if the pH value goes below 4, for any reason, the stomach doesn’t know what to do. That’s why we take Alka-Seltzer, which is alkaline, to relieve acidic stomach gas pain. In this case, hydrochloric acid is not produced by the stomach wall, therefore, no alkaline buffer is being added to the blood stream.

Let me give you another example of a body organ that produces acid in order to produce alkaline. After the food in the stomach is digested, it must come out to the small intestine. The food at this point is so acidic that it will damage the intestine wall. In order to avoid this problem, the pancreas makes alkaline juice (known as pancreatic juice). This juice is sodium bicarbonate, and is mixed with the acidic food coming out of the stomach. From the above formulae, in order to produce bicarbonates, the pancreas must make hydrochloric acid, which goes into our blood stream.

We experience sleepiness after a big meal (not during the meal or while the food is being digested in the stomach), when the digested food is coming out of the stomach; that’s the time when hydrochloric acid goes into our blood. Hydrochloric acid is the main ingredient in antihistamines and that is what causes drowsiness.

Alkaline or acid produced by the body must have an equal and opposite acid or alkaline produced by the body; therefore, there is no net gain. However, alkaline supplied from outside the body, like drinking alkaline water, results in a net gain of alkalinity in our body.

What are Antioxidants and why do we need them?

Oxidation means to decay or age. It results from regular function of metabolism and cell function. In the human body, oxidation is caused by free radical damage. Free radicals that exist in our body grab an electron from one of our cells to become stable and in the process damage the DNA of the cell so that when it divides, the new cell carries the mutant DNA that in turn passes along to the next cell when it divides. This is the cause of many diseases and it is also part of what makes us age. As we age, our body’s ORP becomes higher because we are oxidizing.

Researchers almost universally blame oxidation for premature aging and degenerative diseases. Pollution, chemicals, food additives, pesticides, antibiotics, etc. are thought to dramatically accelerate the oxidation process, increasing the need for anti-oxidants. Many people are turning to supplements to increase the intake of anti-oxidants. However, the water you drink also contributes to the effect of the anti-oxidants supplements you take.

AOX has a Negative Oxidation Reduction Potential (-ORP) therefore it offsets the higher ORP of our body as we are aging. Thus, we counteract the aging process by putting a negatively charged water which somewhat dampens the ever-rising ORP of our oxidizing body.

AOX gives you an abundance of antioxidants to remove free radicals from your body. With its smallest cluster of water and the abundance of negative charged electrons (-ORP), it permeates into body cells readily to reduce free radicals into harmless water. AOX has the antioxidant properties to protect the body cells from damaging oxidation of “free radicals”, boost up the body’s immune system, innate healing, fat burning, detox, repair and rejuvenate cells.

What do I expect after starting to drink AOX Antioxidant Alkaline Water?

It is possible that you will notice differences in bowel habits during the first few days at any level. Urine frequency may increase and color may darken as more water is consumed and impurities discharge from the body. Some may encounter soft stool during the first few days of drinking if you have serious constipation or abnormal fermentation in the intestine. This is the cleansing process and once it is over, you will feel better.

For the starters, some may feel thirsty after drinking AOX. This is a good sign, your body has become more sensitive to ask for more water not only to quench your thirst but for detoxification. The aforesaid are just some of the detoxification process you might experience during the initial period. If you have any other questions, please do not hesitate to contact us for further assistance and advices.

Are there any side effects of drinking too much Alkaline Antioxidant Water at high pH8 and above?

People have been known to drink as much as 2 to 5 litres of AOX Antioxidant Alkaline Water every day and have benefited greatly from it. And they have not become too alkaline. On the contrary, one of the most common imbalances people have today that lead to health problems is that they are too acidic. Our body pH should be approx. pH 6.8 – 7.8 (measured through Saliva). A lower body pH creates an environment in our bodies that is conducive to sickness. Blood pH is maintained within a narrow, from 7.35 to 7.45; variances in anything more than a few tenths will most likely result in death. Cancer cells live in acidic environment whereas healthy cells live in alkaline environment.

Is it safe to drink AOX water?

Yes, it is 100% safe. AOX has passed FDA (Food and Drug Administration in USA), AVA, HSA, WHO and SGS Labs tests to be free of toxins and contain natural alkaline minerals.

How much AOX water should I drink?

The rule of the thumb is to drink about 8 glasses of 250 cc of water daily. If you are using AOX Tritan Sports Bottle, you should drink at least 4 bottles.

Drinking one glass before you exercise will help to reduce weight and tummy fat very effectively. You should also drink another glass of AOX water after exercising for rehydration purposes.

Is AOX water safe for pregnant woman and baby?

During your pregnancy your body undergoes many changes. Here are just a few of them:

  • You lose a lot of alkaline minerals to the baby;
  • The baby receives nutrients from you through the umbilical cord;
  • When these nutrients are “burnt”, they turn into acidic waste;
  • Since your blood vessels are not connected to those of your baby, the baby must eliminate these wastes through the placenta;
  • As a result, your body loses alkaline minerals to the placenta so the placenta has enough alkaline minerals to neutralize the acidic wastes of the baby;
  • In turn, your blood quickly becomes acidic;
  • In major research in Japan, doctors discovered that acidity is a major cause of morning sickness;
  • Drinking AOX water may immediately relieve your morning sickness;
  • It can also reverse the premature aging that can happen to a pregnant woman;
  • Drinking AOX water can help prevent your baby being born with jaundice.

AOX water provides the right nutrients and minerals to ensure the health of both baby and mother are protected.

Is AOX water suitable for newborn babies?

Yes, AOX is beneficial to newborn babies. For babies who are given milk with AOX water, the color of the feces becomes golden yellow and they do not fall sick frequently. A study in Japan showed that babies who are given milk in alkaline water maintain their health almost same as the babies who are fed on mother’s milk.

How are acidic wastes produced? How to do get rid of them?

Consumption of junk food, soft drinks, alcoholic beverages and smoking leads to the generation of acidic wastes. Unhealthy lifestyle coupled with stress at work and home also contributes to acidic wastes. If these acidic wastes are not removed periodically, it will lead to various deficiencies and malignancies. The free radicals also damage the blood cells and reduce the oxygen level. All these may lead to degenerative diseases and cancer in the long run. An easy way to get rid of acidic wastes and free radicals is by drinking AOX Antioxidant Alkaline Water regularly to neutralize them.

Is AOX alkaline water suitable for people who become swollen easily even when drinking water?

Yes. AOX micro-clustered water is easily absorbed, circulated and excreted promptly, so it does not cause swelling of a body. In case you have a severe edema, it will be good to drink a small amount of water frequently, rather than to drink a large amount of water at a time.

Will drinking AOX water help those with menstruation problems?

Water can promote the circulation of blood by nature, so it will be better for those who have irregular menstruation or vascular diseases to drink more AOX water as it can be easily absorbed by the body. (Watch Christy Tan’s video testimonial)

How should I store AOX water?

In AOX water, there is lot of natural antioxidants which may be damaged by free radicals from the air. So, drink it fresh from the dispenser to get the best benefits. You will be given 2 AOX Tritan Sports Bottles to store your AOX water. This AOX bottle can withstand heat up to 120 degrees C. When you keep it in a refrigerator, you should cork a bottle and drink it within a week for better results.

Can I drink AOX alkaline water for a long time?

Yes. Alkaline Water has been approved as a Household Medical Instrument in Japan for the purpose of Health Promotion and Disease Prevention. More than 10 million Japanese have used alkaline water for 30 years, and it has also been proved by the Welfare Ministry in Japan that drinking alkaline water for a long time is good for health without any ill effect on the human body.

How can I enjoy more uses of AOX?

rice
Cooking Sticky Rice.
Soak the rice in AOX water for 30 minutes before cooking. The cooked rice will be more fragrant and taste like Japanese sticky rice.

fish
Keeping Fish Fresh.
Soak fish from the market for 10 minutes before refrigerating them. It helps to remove the fishy smell and keeps fish fresh for a long time.

meat
Removes toxins from meat.
Soak the meat in AOX for 5 minutes before cooking. AOX helps to remove the toxins. The AOX small water cluster size will penetrate the meat, making it tender.

fruits
Cleans fruits and vegetables.
Soak the fruits or vegetables before eating or cooking. AOX’s anti-bacterial properties help to eliminate pesticides and parasites. Its antioxidant properties keep the vegetables and fruits crunchy and fresh.

slim
Slimming Effects
Drinking 200 cc of AOX water 20 minutes before and after your exercise routine will help to detoxify the body. The AOX smaller water cluster size will flush out body fats and toxins resulting in natural slimming effect.

greentea
Brewing Green Tea using AOX water at room temperature.
Hot water often destroys much of goodness in green tea. You can brew green tea using AOX water at room temperature and it tastes just as good. Try it! (It is possible because of its smaller water cluster size as compared to tap water.)

coffee
Brewing coffee and other beverages.
With its smaller water cluster size, it helps to diffuse coffee and tea more effectively; resulting in richer and tastier beverages.

flower
Watering of plants.
AOX natural minerals help plants to grow faster and healthier. Use AOX to see the difference.

Warranty & Service

Terms & Conditions

  • The standard warranty of one year is provided by AOX Pte Ltd in respect of AOX water dispensers purchased in Singapore.
  • Warranty will be void in the following circumstances:
    1. Non-original AOX filters are used
    2. Serial number is removed, defaced or altered
    3. System failure due to improper use or negligence by the customer
    4. Unauthorized repairs or modifications
    5. Failure to follow precautions or proper operating instructions stated in the user manual, including improper installations
    6. Deficiencies in consumable parts such as battery leakage
    7. Loss or damage to the water dispensers due to fire, flood, lightning strike or other acts of God
  • Any manufacturing defects or spontaneous failures on parts during the warranty period will be repaired or replaced at no charge. Any insurance, handling and transportation charges, or other incidental charges incurred when the water dispenser is sent to our service centre for servicing shall be borne by the Purchaser.
  • Cost of parts, transport and labour will be levied in the following circumstances:
    1. Warranty period expires
    2. Warranty is rendered void in point 2 above
    3. Consumable parts such as filters
    4. Parts which are subjected to wear and tear such as flexible tubing, connectors, faucet diverters, dispenser heads, Smart Pump, containers and filter change timer.

Disclaimer:
AOX will not be liable to the customer or user of the products for any loss or damages for breach of any of its obligations, including, but not limited to, loss of profit and revenue, anticipated or otherwise, loss of use of the products, damage to products, facilities or services, cost of capital, cost of substitute products, downtime cost or claims of the purchase or users of the products for such damages caused by any defective equipment whether such defects are warranted against or not. Free gifts, cabinets or any accessories such as filter change timer, adaptors, tubing, levers, filters and consumable are without warranty.

Call 6456 4321 for service and filter change.

Service Policy

General Terms:

The Standard Installation Service of the water dispenser is included, unless otherwise stated.

Other than what is provided as standard in the original manufacturer’s package, all additional accessories such as tubing, wirings and/or fittings etc will be at the Customer’s expense, unless otherwise stated.

Additional Plumbing or Electrical Works

If such works are required, Customer will be responsible for all expenses incurred. AOX shall not undertake to perform any such works.

If Customer requires AOX to recommend a contractor for such works, Customer shall contact the recommended contractor directly and arrange for the works to be carried out. AOX does not warrant the quality, reliability or standard of service of the recommended contractor. AOX shall not be privy to the arrangement between the Customer and the recommended contractor and shall not be liable to the Customer for the responsibility of the recommended contractor.

If the Customer is not the owner of the installation premise, Customer shall obtain the necessary approval and consent from the owner prior to the installation or relocation of the water dispenser. Customer undertakes to indemnity AOX pertaining to any and/or all claims against AOX should the owner take issue with the installation or relocation of the water dispenser.

Removal or Relocation

AOX shall not be obliged to remove and reinstall the water dispenser to any other location.

In the event that AOX agrees to relocate the water dispenser at the request of the Customer, the Customer is responsible for all charges to be incurred in respect of such relocation.

Maintenance & Technical Issues

How often do I have to change the filters?

It is recommended to change all 3 filters every 9 months or 3,500 litres, whichever is earlier



Instruction Manual for AOX-FCT360

When do I know that the filter needs to be changed?

When the timer has counted down to only 10 days, the counter will generate a short alarm every 15 mins. When you hear the alarm, you are advised to call our office at 64564321 to arrange for a change of filters.

Instruction Manual for AOX-FCT360_1Instruction Manual for AOX-FCT360_2

How do I disable the alarm?

Press either the “DISPLAY” or “START/RESET” button. This will disable the alarm for 3 days. The alarm will sound again unless the time counter is reset. In the case of low battery, a replacement of the batteries will be required before alarm will stop.

Replacement of batteries

When the batteries are low in power, a short alarm will sound every 15 minutes. The empty battery symbol on the screen will blink until the batteries are replaced. To remove the batteries, slide off the cover case of the battery, pull out the battery housing unit and remove the 2 AA alkaline batteries. Please note that the timer will reset once the batteries are replaced. In order not to miss the filter change time, please note the remaining number of days and call our office at 6456 4321 when the time is up for filter change. Our office will provide a new set of batteries during filter change.

How much does it cost to change the filters?

Cost of changing a set of filters is $265 (w/GST $283.55). This works out to be about $1 per day, which is very affordable.

How do I know when to change the filters?

All AOX water dispensers come with a Filter Change Timer (FCT) that will automatically beep when it is time to change filters – it beeps only when you are dispensing water. There is also a small sticker on the dispenser to indicate the filter change date.

Call our friendly Customer Service to schedule for filter change. Our trained Technician will change filters and also provide general cleaning on your dispenser at your premises.

Why do I sometimes experience a sudden burst of water from the room temperature tap?

As there might be gases trapped inside the new filters, sudden burst might be experienced because of the purging of such gases. This is perfectly normal and safe.

Why are there some traces of carbon particles in the water?

This occurrence is quite common with new filters. Nothing to worry about as carbon is safe for consumption as tested by independent lab. When this happens, flush away about 10 litres of water to clear the loose carbon particles. Repeat until the water is clear, if necessary.

Why are there some traces of white jelly particles in the water?

Unlike normal filtered water, AOX is rich in natural minerals. Over a period of time, the minerals may solidify as white jelly particles in the storage tank. You can contact our service department to do a complete flushing on the storage tank when it happens. They are tested by independent labs to be perfectly safe for consumption.

Why are there drops of water coming out from my TT tap even when I have already turn off the valve?

When the valve is turned off, water is shut off from the source. However, there will be residual water left in the tap which may sometimes flow out over time. The amount of water should be no more than several drops. Your TT tap is working normal and fine.

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